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www.cooksillustrated.com Complaints and Reviews

Cook’s Illustrated Unauthorized Billing

Feb

5

2010

In 2008 I ordered a Christmas gift of the 2008 Cook’s illustrated book. I marked that it was a gift and paid in full when the order was placed. That was the end of it, or so I thought. This year I received another book (the new 2009 version) that I did not order. When I contacted customer service they said to return the book with the label on the web site. That was a month ago, I am still receiving past due notices requesting payment. I would not suggest becoming a customer of this company if they are going to treat their customer’s this way.

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In: Books Posted By: Ponydawn [ Grey Star Level]
Suggestion #1

I have been getting two copies of the same Cook’s Illustrated One with my name Myrna and one with my husband name James McNair to the same address. I do not need two mags.
Thank you,
Mrs James McNair

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Answers Suggested By: Myrna McNair and James McNair [ Grey Star Level]

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