Stick Bills™

I made a photobook for my vacation photos with Inkubook, never received the book. Waited 3-4 weeks. I don’t know if it was a problem with UPS. I have no idea. Supposedly it was delivered here and then sent back to Inkubook (the shipper). UPS said the receiver “refused the package,” I don’t understand how that can be unless Inkubook sent it to the wrong address.

I sent emails to their customer support to have it either reshipped or to give me a refund. I was told that reshipping was “not possible” & was not given an explanation as to why. The customer service person (Craig Price) answering the emails were rather rude. He kept giving me a coupon, but did not acknowledge that I had requested a refund. They would not even wave the cost of replacing the book – the book that I ordered and do not have. The book I ordered from them cost $65 (including shipping) – so I would have been out $65 and then they expect me to pay more for a new one??? No way. I had to dispute this charge with my credit card company.

Terrible experience. I will never use this service again nor would I recommend it to others. I am telling everyone.

In: Books Posted By: Noway [ ]