Stick Bills™

I purchased a book online from Borders.com and it said that the book would ship within 24 hours and I purchased the shipping that said it would take 3-8 days. It took 22 days to get to me. I contacted Borders.com 5 times about where my book was and how long it would take me to get it.

They told me they had no record of my purchasing a book from them, even though they charged my credit card. I said I could provide a credit card statement and a confirmation e-mail for them. The lady was very rude and argued with me about this saying that if they have no record of my order then they wouldn’t have just charged my credit card. I told her they did and she said she would have to speak to her supervisor and that she would call me back.

3 days later she called me back and said that they had my order. I asked her why she told me they didn’t before and she said she didn’t see it or something.

Anyways, flash forward 10 days later and I still haven’t received my book. I called Borders and they said they were still within their shipping timeline because they don’t count the 2 days that it was being processed and to call back in a few days if I still hadn’t received it. I called back 5 days later and said that I still hadn’t received my book and the lady was very rude and said she’d look into it.

5 days later she called me and said that it was still on it’s way to me. Anyways after 22 days I got my book, and I called Borders again asking for a refund on the shipping because they guaranteed I’d get the book within 8 business days and it took 22 business days. The lady said they couldn’t issue a refund but to contact UPS. I contacted UPS and they said that they couldn’t do anything about it and to contact Borders.

I contacted Borders and they said the best they could do for me is issue a 10% off coupon for a future purchase as restitution. I asked to speak to a supervisor and the associate said one wasn’t it and refused to transfer me. I called several more times and was blocked from speaking to a supervisor. I will never buy online from Borders again!

In: Books,Online Shopping Posted By: Annie [ ]