Stick Bills™

This is the 2nd time that I’ve ordered Barnes and Noble Gift Cards online and did not receive. The first time was 4 years ago and I was able to get a refund for the purchase that was never received after several phone calls.

This year I thought I try again. Big Mistake. I ordered the items on November 30. Received an email that the items shipped on 12/3/09. Never received the items – meantime I’ve made numerous calls to track the shipments, etc. The Customer Service department is an absolute joke.

I was told conflicting stories – items shipped on 11/20/09 (odd because the order was made until 11/30), item shipped and should receive in 3-5 weeks ) for gift cards). Item never shipped, etc, etc. Finally I requested that the order be canceled and that the gift cards be voided. Was told that I would receive a refund in 3-5 days. Never happened!

After many, many phone calls to Barnes and Noble, I got nowhere. Finally filed a dispute with our credit card company who took care of the refund.

In: Online Shopping Posted By: Mac's Grandma [ ]