Stick Bills™

Jetstar passengers be forewarned. While using one of their flights from Singapore to Perth my suitcase had the lock broken off and several items were stolen by baggage handlers. When I put in a complaint and was contacted by Merlyn (Baggage Claims Officer) to international.claims@jetstar.com I was told they will not reimburse me for the loss.

I asked in three separate follow up emails to be given copies of their customer services policy, their baggage handling policy, name and contact details for his manager plus asked whether an investigation into the theft has been lodged with the police, I was ignored on each occasion.

The only thing they were prepared to do was give me a letter so I can claim it with my private insurance. I have since told the company I work for, who pay for all my flights, never to book me with this airline again and I will be taking it much further that this too. They think because it is a small claim that I won’t bother taking it to a lawyer. With their recent bad publicity in the media about how they treated the guy in the wheelchair you would think they would make some effort to try and give good service. I already have many friends who I work with who are now taking the same stand.

It is easy to understand why the “contact us” section of their website has no email contact details at all. Looking through several similar chat rooms and blogs Jetstar complaints are far too numerous to count.

In: Airlines Posted By: Asian Flyer [ ]