Stick Bills™

I booked online flights from Liverpool to jersey for Friday 23rd July – 26th July 2010 as our wedding day is on 24th July. As soon as i had confirmation to print off, i noticed immediately that an error had occurred & it said the outgoing flight was Friday 16th July 2010.

I e-mailed straight away, as the phone lines were closed & there was an error on the system, but a message said not to send a 2nd e-mail they would e-mail back. Not a word until4days later, 4 e-mails later, 3 phone calls later at a charge of £15 extra & another £150 on top of the £300 already paid. They won’t admit it was their error, they have no policy for investigating their faults or exceptional circumstances. I have had to pay 5 lots of £25 for changing the date & the difference of the flight. As my children are booked on the flight & basically i have no choice, because it is my wedding day.

They are not responding to any of my e-mails, they don’t care. Oh & how strange they immediately put the flight prices up as soon as i told them that about 60 friends & family would be booking on that flight. What a coincidence!!! Please be careful when booking on-line i think they are scamming customers and you can never win. I was breaking my heart, but they just don’t care.

In: Airlines Posted By: A T JONES [ ]