My company is based in Asia and we have been royal orchid members and frequent flyers with Thai for years. In the last 18mths they have gone from being our preferred airline to our last resort due to repeated bad service. From outrageously poor customer service during the Thai airport riots, to refusing to supply an infant seat belt saying ‘mother’s arms are safer’ to taking 2 hrs on a night flight to give me a bassinet for my newborn, to charging 50% of adult rates for a six month old baby- and all on separate flights. It’s a wonder they still have any customers.
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