Stick Bills™

United Airlines has the absolute worst reservation system. The phones are manned by rude, Non-English speaking people. I have tried many times to deal with them, but not one ever seems to want to provide the customer service I expect.

They do not go the extra mile for the customer and refuse to bend on checking different dates/airports etc. Unfortunately it has come to the point that when I call, if I get a non-english speaking person, I hang up and call back until I hit the jackpot. It is absolutely ridiculous that everything needs to be outsourced to India, because its cheaper.

Actually there should be a separate heading on the automated attendant that says to speak to an English speaking reservations agent, please push 5 (or whatever number) I have often said that I am charged 15USD to speak with a person. Why do not you charge me 20USD and give me someone who wants to work with me and wants to provide me some customer service.

I am a premier member, and I am treated like I am a low life, who does not deserve to speak with them. And please believe me, I have written many letters of recommendation to United Airlines when indeed I have gotten the customer service I expect.

In: Airlines Posted By: Rigal [ ]