web analytics

Spirit Airlines Complaints and Reviews

Deceptive Online Practices

Jan

28

2010

You state a price on a website which is substantially lower than the actual price because of the addition of baggage and seating fees which when totaled make your ticket higher than those of other airlines.

Which if known by the consumer at the time of purchase may have caused a consumer to select another airline, which because of your website tactic of charging the credit card at each stage of the purchase, reservation, baggage, seating a consumer is locked in at the reservation stage and cannot change or cancel without fees.

This is deceptive and a bait and switch and I find it even more insulting that your response only restates the obvious. I will take this up with the FTC and FAA and other consumer authorities and your can answer to them about these deceptive business practices.

Bookmark and Share
In: Airlines Posted By: Jones [ Grey Star Level]

Give your suggestion

Deceptive Online Practices

Log In

Not a member yet?

Star Points Scale

Submit New complaints and Answer existing complaints to get rewarded.

Grey Sta Levelr [1 - 25 Grey Star Level]
Green Star Level [26 - 50 Green Star Level]
Blue Star Level [51 - 500 Blue Star Level]
Orange Star Level [501 - 5000 Orange Star Level]
Red Star Level [5001 - 25000 Red Star Level]
Black Star Level [25001+ Black Star Level]