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Find a Complaint:
Spirit Airlines Complaints and Reviews
Deceptive Online PracticesJan
28
2010
You state a price on a website which is substantially lower than the actual price because of the addition of baggage and seating fees which when totaled make your ticket higher than those of other airlines.
Which if known by the consumer at the time of purchase may have caused a consumer to select another airline, which because of your website tactic of charging the credit card at each stage of the purchase, reservation, baggage, seating a consumer is locked in at the reservation stage and cannot change or cancel without fees.
This is deceptive and a bait and switch and I find it even more insulting that your response only restates the obvious. I will take this up with the FTC and FAA and other consumer authorities and your can answer to them about these deceptive business practices.
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