I had a choice of airlines this week and chose Lufthansa because I thought they would provide excellent service. Not so, I suggest business travelers be very wary of this fading bird.
I bought a full-fare business ticket that cost over ten thousand dollars and was served a plate of fruit for dinner and a scant breakfast and a bunch of movies that were out of date. The quality of lines was cheap and the passenger service dreadful. Cost-cutting is very clearly the priority at Lufthansa. Not service.
As a business traveler, I will not willingly choose this airline (and transit airport) again, Especially given how much better other airlines and other facilities are.
This is a fading brand that once used to be great (I have experienced good flights before, but this was a long time ago), and has lost its focus.
Note For Travelers Going To Frankfurt: The Lufthansa Tower lounge at the A Terminal in Frankfurt Airport Does Not offer free Wi-Fi. T-Mobile service that they do offer enables only a choice of 60 minutes for 12USD or 30 days for 40USD. There is no other choice if you need to get work done on a non-public terminal.
Also, the Skyline service does not operate if you arrive early at Gate B, and there is nothing to do but sit around until they decide to turn it on. Ask any of the twenty of so highly-annoyed passengers this morning and you would have heard the same story and seen the same absolutely I do not give two hoots attitude from the staff. Extraordinary.
Heathrow new lounges makes Frankfurt look like a stop in the third world. I never thought I be placing an English airport above a German one, but there you go.
Related Complaints
- Dependability Is Worthless – Consumers Beware - American Ai...
- Not Recommended For Business Travel - Lufthansa Airlines
Source : www.complaintsboard.com