Stick Bills™

After experiencing terrible service from the Middle East to Frankfurt on a recent flight, I was interested to see if things would improve on the Germany-US leg.

From a people perspective, the staff were indeed nicer that the grumps that transported us from the Middle East to Frankfurt. Not as grumpy or dictatorial by a long way. But thats where the good news stops, unfortunately. My take-away from the flight was that Lufthansa has forgotten how to service the business customer.

Here is the list of examples:
1. No power for laptops in business class (astonishing : Even American Airlines has this)

2. Paper towels in the bathrooms of such cheap quality, they would make an East German nostalgic

3. No Food on demand Service. (see point one : America was better by far on the way over)

4. No priority baggage handling (my bag was the LAST out in Miami, Despite Gold status)

5. A tired selection of movies and even older television shows

At the end of the trip, looking around the cabin, I came to the conclusion that the only good thing Lufthansa has left is its brand.

Given a choice, such as the choice I had last week, between Etihad Airlines (yes) and Lufthansa airlines (no), Lufthansa will not be getting my vote again in the future. I will fly them if I have to, but they will not be my primary choice for business.

In: Airlines Posted By: Truth In Flying [ ]