Stick Bills™

On a Scuba vacation to Florida, NWA lost my luggage with my scuba gear in it. I reported the lost immediately. I was lied to about the whereabouts of my luggage. They did not want to pay for rental of scuba equipment, they were jerks about what I could spend even though all my clothes was in my luggage.

I spent the 5 days without my luggage. They gave me 180USD reimbursement. Thats all. I called several times and sent emails and they do not respond. I filed a reimbursement form after 5 days. I have not heard anything from NWA. It has been a month since they lost my luggage and I have not heard anything. That is absolutely unacceptable customer service. They lost my luggage. I am appalled at their behavior.

In: Airlines Posted By: Jiskis [ ]