Excess Baggage Charges

Swiss Air Complaints and Reviews

Jan

28

2010

I am a regular traveler, I was traveling on the Amsterdam Zurich from Mumbai Sector on 7 Dec 2009, Swiss Air Flt, LX737 & LX154 and had the worst flying experience of my life.

While checking in my two bags, I was informed that I was three Kgs excess and that I would have to adjust the baggage and carry some items on me as cabin baggage, but when I did the adjustments & returned to the check in counter, I was informed that the excess was 5 Kgs and that I would have to pay 150 Euros.

Moreover I was threatened that If I did not pay immediately I will be missing my flight. The staff behavior was very rude and like black mail, It also seemed that it had a lot to do with the colour of my passport as well as the colour of my skin.

I request you to do a full fledged inquiry and arrange for a full refund soonest.

Shrirang Nerurkar
301 B, Premghar.
Behind tawa Hotel
Turner Road
Bandra (West)
Mumbai 400050
INDIA