Stick Bills™

I purchased a ticket with CheapOAir in December 2008. I was unable to use the ticket due to a death and had to cancel my travel plans. Upon trying to make a new reservation (willing to pay penalty) I was told the ticket was not valid.

After calling customer service for two days (on hold for one and one half hours the first day) and talking to two customer service representatives: Angelo and Travis who sounded suspiciously the same, I was told by Angelo the reservation did not exist. Travis told me that I couldn’t speak to a manager because they were busy with other customers. This I attributed to their training and desire to get rid of me.

I can truly say, CheapOAir has lost a great customer as I will direct my friends, family, and associates to airlines directly or other airline search engines due to CheapOAir not handling customer concerns in a business-like manner.

If you do not like how a company treats you, Treat them to a new reality of you being someone else customer.

In: Airlines Posted By: Jacqs [ ]