I called to book trip using Spirit incentives through my Citi Mastercard for a 2 for the price of 1 deal. During the booking I changed the passenger to my wife who is on the card as well realizing that I had a free ticket because of my points with a CC.
They booked the flight and did not send any detail of the reservation aside from a transaction number and price charged.
I checked the reservation on the airline website and they booked myself on the flight with my daughter instead of my wife and my daughter. I had another ticket booked using points for myself.
When I called to change the reservation I was told there was nothing that could be done. They said they had a tape and put me on hold for quite a while and played the tape. Conveniently the tape was cut off halfway through the call and they said that they could not explain it, but the portion of the call available had only myself requested as the passenger. The tape was intentionally cut off to cover up the mistake. I had to re-book another flight 2 days before Christmas Eve for $665 because the seat is non transferable.
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Source : www.complaintsboard.com