Stick Bills™

Hi,
This complaint in regard to my Vodafone mobile number 9654398431, Which I am not able to use for last couple of month. The problem began when I received a new SIM card on 2nd November 2009, Even though I never requested for the same. My existing SIM Card got deactivated on 4th November 2009 and then the problems started.

Firstly, I called up on 6th November (No complaint number available) for the activation of my new SIM and I was told that the SIM will get activated in 24 hours.

Next call was made on 10th November 2009 (complaint number 2091162278) and the same commitment was made but the SIM never got activated.

Next call was made on 13th November 2009 (complaint no 2095821970). But still the SIM was not activated and I was given the assurance that this time it will be done for sure and due to some technical problem it was not done earlier.

The last call was made on 15th November 2009 (complaint no 01052414) and the result was the same. I told the customer care executive very clearly (You can also refer to the voice recording) that if the SIM is not activated by tonight I will throw away the SIM and will get another connection from other service provider. But again the SIM was not activated.

Now since for last I have been mentally harassed by the recovery department for the payment of bill. For the period ended 19th November 2009 it was Rs.440 (including late fees). But as the connection was not disconnected I got the December 2009 bill for Rs.734/- even though I have not used the number for 2 months.

I called up the customer care and was referred to the retention team where I talked to Mr. Rajeev/Rajesh (complaint no 2130387558) and told him about the issue. I asked him to deactivate the number with immediate effect and I do not want to continue with the services. I am a Vodafone customer for last 9 years.

The matter is not just 100 odd bucks but the kind of services I got. I have not used the number since 4th November 2009 due to a fault which was not mine and now the recovery member is telling me that whatever be the case I have to pay the amount in full. Even if I look at the November 2009 bill the outstanding amount was Rs.440/- in which there was Rs.50/- was late payment charges. That makes it 390/- overall. I have also a security deposit of 250/- for this number. I do not have problem in settling but I need a response from your side in this regard and I want to get rid of the mental harassment which I am getting due to calls from your recovery team.

With Regards
Kapil Agarwal

In: Mobile Service Providers Posted By: Kapil Agarwal [4 ]