Wrong Billing for Free Usage

Airtel GPRS Complaints and Reviews

Jan

25

2010

I have taken mobile connection from AirTel with IPHONE. They had offer of free 599MB usage of GPRS free with this connection.

While doing initial provision, one of their employee made a mistake and i m being charged every month for Rs 600 for the same, which is free .

Several times i took this issue to Airtel Retail Outlet in Santacruz, Mumbai from where i have taken this connection. But nobody is taking any action.

And every month i m being harassed by them for making this extra payment.

Please help me out with these.

In: Mobile Service Providers Posted By: Arpit Shah [

]

Suggest Here

1 Suggestion

Suggestion #1

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Vinay chugh
Airtel Customer Service Team

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