Stick Bills™

Dear Sir/Madam,
This is Vikram Sethi from ABOHAR (Punjab). I am a regular consumer of Reliance fresh. Whenever I visit the store, I shop more or around Rs.2000. I have a Big Grievance Against Reliance Fresh. On Sunday 27 Dec. 2009, I came to Chandigarh Sec. 22 R Reliance Fresh at 09:00 a.m. And shopped Some daily usage products(Park Avenue Deo, Glue stic, Rose Face wipes, Clean N Clear Face wash and 2 Pine Flush matics). It all billed Rs. 464 and I paid it thru my P.N.B Debit card. Bill collector drew the bill from card and at last he swapped his own ICICI card at the Billing Monitor to wrap up hurriedly. As a result In your records, Shopping done thru ICICI Debit card.

Actually, I was in Chandigarh for taking an Exam. It got over at 05:00 P.M and I wanted to shop some more before leaving for my hometown. I arrived the Store around 06:00 P.M. As asked by Guard I kept my Bag outside and took my hand bag With me with his permit. I offered him to check, But He did not. It was his fault. He must have checked the bag thoroughly before giving me entry. I had some cash in it and most important my certificates and credit and debit cards were inside it. Thats why I had to keep in Safe hands.

Well, I entered and shopped around 1 hour and at last reached the billing station. The same guy was taking bill. Bill was Rs.1622. I used my another master card this time to pay the bill. Eventually, I wrapped up All the items in carry bag and got ready to leave the store. I showed my bill to Guard at last and was about to leave, As guard asked to check my Hand Bag. I gave him to check out and said these are few items, which I bought in the morning and Some are Unsealed. As I had misplaced the Bill. He did not get convinced and treated me as a thief.

He called the store manager. I also thought, He could solve the problem by checking out past transaction which I did in morning. But Instead of helping me out that Bloody abrasive store manager did not listen to me and started yelling at me like a Cut-throat dog. I tried to explain, But, He did not listen and nabbed my Shopping items. I requested him a lot and accepted my fault of misplacing Bill receipt. But He carried on with his brutal attitude towards and proclaimed me a stealer. He said you all students are thieves. He assaulted me badly. When I asked him to get the cops, So that all matter get cleared. He said, let me check out the records.

He opened up the detail and all the items which I had showed up, He got found in records. But, the problem occurred When he saw conflict in Payment. It was paid by ICICI debit card holder as per his records. But I told him again and again that I paid thru my PNB debit card and I am not a stealer. He started abusing me before all customers and harassed me loathly and Suddenly, He got stuck and asked the Bill collector to get his ICICI card. At last, He found the error. The Actually payment made by my PNB card, But due to Bill Collectors fault, It showed The payment made by ICICI Card. I asked him now tell me? Whose fault is this???

But, He said me to leave the store. Luckily, my Bill got Misplaced and found the abhorrent fact. Its extremely big mistake done by Guard, Bill collector and Esp. Manager, who is not a Manager, But a Bloody Damager. who only did not ruin my shopping experience. But, Ruined my whole night. Due to this Bloody Bugger, I could not catch my Deluxe Bus to my Hometown and I had To go from Bloody Down scale ordinary Bus.

Dear! Customer is coined as a God or King, But your crabby Manager treated me like an insane dog. Its deeply disgusting and abominating. He humiliated me, He harassed me mentally and put false allegations On me, But did not accept his and his staff error. This is tort or injustice to me. His implausible and aberrant Behavior gave a trauma to my mind, which is unrecoverable. I am extremely gutted and going to file a Complaint to Consumer forum, Consumerdaddy.com and most appreciate consumer program me CNBC TV18 Pehredaar.

I need apology and compensation for this brutal Behavior. Whatever had to happen, It has happened. It does not matter, Whether you take it seriously or Lightly. But, at least my Grievance will affect on the image of company and prevent recurrence of Such incidents in future. I want strict actions against Store Manager and other Guys who defamed and humiliated me before all customers and treated me as a thief without any fault.

Your Store is embedded with cameras, So Manager should firstly checked out my acts in camera and then should Commented against me. This is extremely abhorrent. I made so many complaints to company, But it seems, They have no sense of responsibility, Truly, Its Bloody Reliance Fresh.

With my Personal Regards,
Vikram Sethi.

In: Department Stores Posted By: Vikram Sethi [ ]