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Airtel DTH Service Providers Complaints and Reviews

No Service Provided – But Money Taken

Jan

16

2010

This is for Customer ID 3000541898. I was re-locating from Chennai to Bangalore and I wanted to take my Airtel DTH connection with me. When I called up their helpline for this purpose, they told me to pay Rs.300 and then their engineer will come to my house and uninstall the equipment.

However after I paid the amount, they just de-activated my connection and no one from Airtel came to uninstall the equipment. Every time we called their customer service center, we were told it would be done in another one hour, another one hour and so on.

In the end, I had to myself uninstall the satellite dish, wiring and package it. This I could have done anyway without paying Rs.300, had their useless customer service center told me that they do not handle uninstallation in the first place.

I would strongly advise that people avoid Airtel DTH, as their Customer Service is terrible.

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In: Satellite TV / Cable TV / DTH TV Posted By: Anand Natarajan [ Grey Star Level]
Suggestion #1

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Vinay chugh
Airtel Customer Service Team

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Answers Suggested By: Airtel presence [ Grey Star Level]

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