Stick Bills™

I am first time user of Whirlpool appliance and I regret to be one. I bought a Whirlpool semi-automatic washing machine SSAN 652 from e-Zone, Chinchwad in Pune in September 2009. The Spin knob was faulty and stopped the Spin operation within one week of purchase.

I registered my complaint at e-Zone and they informed me that Whirlpool washing machines always have this problem but assured that someone would attend to it in a couple of days. Nobody came, and I registered by complaint again. Again e-Zone told me that whirlpool users have registered scores of complaints and nobody from Whirlpool attends to the complaints. Finally, they gave me phone number of Whirlpool Service Centre and asked me to co-ordinate with them directly. The misery for me started then.

I called up the Whirlpool Service Centre and someone came and replaced the knob with a knob of another model of washing machine. He said that the knob for my model of washing machine is currently not available and that he would get back in a week time. He never returned. His phone number is +9158888589. The knob he had replaced was faulty again and it stopped working in a couple of days. He started avoiding my phone calls too. I wanted to return the washing machine. A piece of junk that would not dry clothes due to the faulty knob.

I finally got the phone number of the supervisor of Whirlpool Service Centre MR. RadhaKrishna (Pune) and I thought he would be helpful. Alas! Whirlpool has supervisors who care as much as their technicians. I made numerous calls to him on his mobile number 9158888590 and every time he assured me that the knob would be replaced in a couple of days.

Till date, I have made at least 20 calls to Mr.Radha Krishnan and he now gets irritated by my phone calls and finally this week I was frustrated and had a heated argument with him. He then blasted back and cut the phone call saying that he will see how my washing machine gets repaired. Can you believe Whirlpool provides such a pathetic customer service?

I am really frustrated and no appliance company in this competitive market has so much of arrogance and waywardness. I just want to simply return back my washing machine unless the company can fix it. I am tired of the arrogant replies that I receive from Whirlpool’s so-called Service Desk. I need to escalate this matter.

Please provide me contact details of someone who cares and someone who can help me discard this piece of junk that I spent so much of my hard-earned money on. I want this letter to be brought to the notice of higher authorities so that an action can be taken by them to help hundreds of hapless customers of Whirlpool.

Whirlpool can spend crores of rupees on getting start brand ambassadors but cannot provide basic customer service.

With regards
Kashyap

In: Washing Machines Posted By: P Kashyap [ ]