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HomeShop 18 / Wespro Digital Pvt. Ltd Complaints and Reviews

Refund of Cash Against Defective Mobile

Jan

13

2010

Dear Sir,
I was booked a order for Mobile handset WM3708I on 27.06.09 and booking order no. 701353995. I got the product on 02.07.09. Before using the set I charged it as prescribed in manual, but there was no full charge done. So, i complained to Homeshop customer care and said the problem about the set then they filed my complain no. 1725804 on dtd. 13.07.09.

Then I got a call from the company to use the mobile and it’ll be ok after use. But, the problem were the same. Several time I requested to them to short out the problem or refund my cash. In the month of August the mobile became in dead position and I informed to company about it. Finally on October they said to send the mobile and assured me they’ll refund the money. I sent the mobile by first flight courier No. U76365364 on dtd. 10.10.09. But on 24.11.09 they sent the same mobile in same condition and I informed the company about it.

Then they said to keep it for some time as it is. Then after time to time query by company finally on dtd. 01.12.09 they again said to send the mobile and they’ll refund the money. I sent it by first flight courier no. U76386094 on dtd. 01.12.09. Then after time to time query to company they always denied to refund the money and said to give me repair set.

But I don

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In: Mobiles / Cell Phones Posted By: Inderjit Kumar [ Grey Star Level]
Suggestion #1

Dear Team,

The subject order please be treated canceled. The said order was placed on 18th Jan.2010 at 2345 hours, which was scheduled to be received by me within 10 – 12 working days.

But unfortunately i have received the said order just half an hour back, and the product which was thrown on the television for advertisement purpose does not worth the cost. Please consider my order canceled.

Since i have already conveyed you the message for cancellation of the said order via telephone, under the request no. 3387055.

With Warm Regards

Sajjad Bashir
Associate Executive.
J & K Bank.
B/u Islamia College, Srinagar
J & K State.

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Answers Suggested By: sajjad bashir [ Grey Star Level]

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Refund of Cash Against Defective Mobile

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