I have a saving bank account in Punjab National Bank Anushaktinagar, Mumbai. On 3/10/2009 my account was hacked and amount of Rs.16000/- was transferred from account to a PNB account at Kanpur.
The full details of the culprit (Name, A/c No, address) is available with the bank. The culprit is recepitant of scholarship from UP Govt. His name and a/c No. and the college is available in the UP Govt. Site (Scholarship Management System) Complaint is filled in PNB Anushaktinagar Branch, Mumbai and Cyber Police Mumbai.
So far nothing concrete has come out. Whenever I contact the bank Manager in this regard, he says bank only can provide the information. Only police can help in the matter. In my opinion Bank is also equally responsible for this.
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Source : www.consumercomplaints.in