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Find a Complaint:
Hertz Rental Car, Massachusetts Complaints and Reviews
Provides Exemplary Services To Its CustomersFeb
23
2010
Dear Sir/Madam,
I realize that Hertz claims to provide exemplary services to its customers, but this letter is intended to provide Hertz notice of the fact that in my particular case Hertz fell far short of such a self-serving boast which in all candor proved to be hollow as more particularly set forth in the remarks which follow with respect to my particular case. Suffice to say, the Hertz vehicle which I rented on or about July 8, 2009 was less than adequate inasmuch as there was no oil in the engine when the vehicle was delivered to me and as a result therefore it was simply a matter of time within the rental period of 30 days that there would be a major problem, which in fact ensued.
On or about August 8, 2009 the vehicle began to exhibit smoke coming from under the hood which obliged me to stop the vehicle several times on the side of the road to allow the engine to cool off and thereafter that same day when I brought the vehicle to a gas station to be inspected, I was informed much to my consternation by the attendant, that there was “no oil in the engine.”
As a result of the foregoing, I was incurred a loss of $ in anticipated wages as I could not make several appointments later that day with respect to my working schedule. The foregoing was next compounded by Herb Chambers dealership failure to timely comply on August 13, 2009 with its commitment relative to the intended pick up of the vehicle which resulted in an inordinate delay causing me to further lose time from work and to suffer unnecessary anxiety and stress.
In light of the foregoing circumstances, I am entitled to be compensated for both my lost wages in the sum of $ and commensurate damages for the anxiety and stress that I suffered as a proximate result of the less than satisfactory contractual commitments of Hertz, its agents or servants. Accordingly, unless I receive compensatory damages in the sum of $ no later than 14 days after receipt of this correspondence I intend to file an appropriate claim with a court of competent jurisdiction.
Very truly yours,
Sally Wynn
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