Unethical Business Practices

Enterprise Rent a Car, Miami, Florida Complaints and Reviews

Feb

23

2010

If you are offered the opportunity to be picked up at the body repair shop by Enterprise, think twice or decline the offer. Enterprise strongly encourages all of its employees into “upgrading” insurance customers above and beyond over what the customer/insurance company is willing to pay. They can have 5 small cars and 1 SUV, and they will lie and tell you that those 5 small cars need lofr (code: oil change) or that they are not safe, need cleaning, they’ll tell you whatever it takes to get you into the SUV to ensure that you’ll drive away in an suv you probably didn’t want to in the first place.

Buyers beware. The other practice, if you’re African-American, Black, Latino, Female, or a Foreigner let’s just say non-white you will get reamed at the counter if you don’t have a reservation and the there have been instances where if you do walk in with a printed reservation and the rate is less than $19.00 it will be dishonored – excuse: “Oh that car was rented earlier, but for a $5 upgrade we can get you into a Chevy Cobalt (Same Car)” Oh and lastly let’s talk about the weekend special.

On weekends Enterprise Rent a Car will raise the rate on a vehicle (Economy size-car up to Full size Car) so when they discount 50% of the rate it will be around the same price you would have paid anyway throughout the week. The whole purpose for this discount is to get cars off the lot so they don’t sit there on Sunday not generating income it has nothing to do with saving the customer anything.

I can tell you about old women in their 80′s being taken advantage off and being charged $79.99/day plus $38.00 worth of additional coverage for a Dodge Charger, normally a $49.99 or less vehicle. When you bring these points up to management, they just shrug it off and tell you that you’re selling value to your customer and that you tell them what they want to drive. The VP for this group is Donnel Henry @3056840004. If you have any concerns about erac direct them to him, he should be able to get you resolution.