Stick Bills™

I booked a Thrifty car (midsize) online for LAX. The quoted price was an estimated base rate of US$111.20 per week plus 2 extra days @ $17.59 with unlimited miles. This is a total of US$146.38. I took this to mean all inclusive, excluding local taxes. They ‘mention’ that there are three types of insurance but fail to say that this will be added on arrival.

Most car rental companies offer you “all inclusive rates” meaning car and insurance, and then if you want to increase the insurance it’s so much extra per day. Imagine my sheer horror on arriving at night in Los Angeles when the actual rate including insurance came to US$612.47.

These people should be called Shifty.com! They are a conniving, duplicitous, shady company and a disgrace to rental car dealerships. They should be forced to disclose the extra charges at the time of reservation for what they really are, 5 times as much as the “base rate”!

How do I complain and who to? Is there a regulatory body in the US who deals with such charlatans? I will never use thrifty again and never miss an opportunity to bad mouth them wherever and whenever possible.

In: Car Rental Posted By: Wrstphens [ ]