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Enterprise Car Rental Complaints and Reviews
I Would Not Recommend ThemFeb
20
2010
I worked for Enterprise Rent-a-Car for three years (also crooks) and one of their airport shuttle buses took the entire side of my BMW off while it was parked. Enterprise took it to Maaco behind my back and had Maaco repair it. When I got the car back, my driver’s side map pocket kept filling with water (2-3 inches) every time it rained!
I have a convertible, so they tried to blame it on my top!! I told them the car has 28, 000 miles on it and the top wasn’t leaking before it went there! I must be dumb b/c I’m a female, I suppose! They told me to bring it back and I did.
They had the car for a week couldn’t figure it out! I picked up my car again. Now, not only was my car still filling with water, but the driver’s door didn’t even shut right! It’s misaligned and it takes 300 lbs of force to open it! I was the one who had to call BMW and find out that there is a part that directs water down the door and out the bottom holes in the door.
I called Maaco back and told them to come back and pick up the car and check to see if they actually replaced the piece in the door that directs the water down. Of course they didn’t but the female had to tell them that! So, they finally fixed the seal in the door panel, after driving my car and having my leg wet a dozen times by the water in the door!
Now, the door still doesn’t shut right!! They are atrocious! I would not recommend anyone go there.
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Suggestion #1
It would be nice if you posted which Maaco center did your repair. It’s a little unfair to label Maaco in general as a problem. I’m sorry your Maaco experience went badly. I assure you, my shop in Hampton VA would not hesitate to correct your problem. But to be honest, water leaks are difficult to correct. In fact, my 09 MINI Cooper just spent almost three weeks at Checkered Flag MINI chasing a waterleak. So I feel your pain.
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