We rented a car for 2 weeks, took good care of it, washed and vacuumed it before returning it. Their agent inspected the car, took the keys, did not provide any paperwork to note the car’s condition, with or without any damage. A week later, we received a charge for $993 on our credit card for a scuff mark on the bumper.
Country Car’s letter to us was so full of bogus, stating they “hand washed the car within an hour, found the damage and took pictures.” The ground around the car was perfectly dry. (Ireland isn’t Mexico). We spoke with ACE, the parent company, and Visa. Both were sympathetic and sided with us, but have not been able to provide resolution.
We followed the process, washed the car, returned on time, and still got charged. The return agent has no authority to determine the car’s condition and accept it back. The return process for Country Car is not like the US. Their car lot is the back of the Clarion Hotel near the Dublin airport, which is convenient.
But it does not have any facilities, (ie) an onsite car wash, regular attendant, etc. They have to drive the cars to a local gas station to refuel and wash. We feel Country Car is a scam, charging extra for made-up damages, stay away.
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Source : www.complaintsboard.com