Stick Bills™

Customer service person checking in the rental truck, ran to look at the truck, ran back and stated angrily the gas gauge did not read full, questioned why I didn’t get gas I stated to get it back in time for check in without being charged an additional day I couldn’t.

He then stated that it was a 25 dollar fee on top of 5.00 per gallon to fill it. It doesn’t mention the 25 fee in the contract at all. I then said go fill it I will wait here until you do to assess the charges. He then stated he didn’t have time to fill it could be 20 min to 4 hours to do it (he just walked in with fast food). He then told me to fill it since I didn’t look busy ( I was in the middle of a 50 mile residential move ) then mentioned my partner sitting out in my car with her dog why doesn’t she go fill it .

I stated again through tears (long move cash for keys tight time frame) in order to get the truck there not be charged for another day I didn’t need it didn’t get filled. He rescinded the 2nd day charge if of course we filled the truck 0.25 dollars later plus almost $80.00 to rent it for one day.

We filled the next day mind you the rental truck because he didn’t have time to. He doesn’t deserve to be working there, he made up the 25 dollar fee that isn’t in the contract, and apparently it is an inconvenience to fill a tank themselves. People who are moving like me on a tight time frame just need great customer service since we are going through a very tough time already and over the holidays no less this happened the day prior to thanksgiving.

In: Movement / Delivery Services Posted By: Arno [ ]