Stick Bills™

By far this was the worst car renting experience I ever had. After I made the online reservation, I notice my drop off time was at 9:45. So I call the A+ Rental to cancel my reservation, but they told me they can change the drop off time to 3:00 PM without a charge. In fact, I asked them put a note on my reservation to reflect 3:00 PM drop off time. When I arrived at the airport, I called the rental company for a pick up. After multiple phone calls, they finally pick me up after 50 minutes later.

They blamed on traffic for late pick up, but there was no traffic and it should not have taken them 50 min’s to drive 3 miles. The rental company was a tiny place, just to enough to park 5-6 cars. The rental car they had for me must’ve been more than 10 years old with scratches and dents everywhere, scratches on the hood and side doors and dents on side fenders. I was totally disappointed with the condition of the car.

Then, they printed the rental agreement form for me to sign and told me the drop off time is 9:45. I told them about 3:00 pm drop off time. In fact, they had a hand written paper indicating that the drop off time is to be 3:00 pm, but they refused to honor 3:00 pm drop off time previously negotiated. They told me if I’m 1 min past 9:45 time, they were to charge me additional full day rate. After much discussion, I finally told them this was not acceptable and asked them to take me back to the airport, but they told me “I don’t think so.” They refused to even take me back to the airport.

They finally agreed to take me back to the airport after charging my credit card for full day’s rental fee. I told them I’ll dispute the credit card charge later. In fact, I wrote on my credit card receipt “dispute” next to my signature. I ended up getting my rental car from Hertz. What should’ve been a simple car rental experience turned out to be 3 hours of total or deal. I’ll be disputing the credit card charge.

In: Car Rental Posted By: Carrental [ ]