I rent from Hertz every week, gold customer you would expect they would care! Returning the car at Hertz, Philadelphia airport. I left my blackberry in the car, discovered this within 30 minutes and called right away to ask them to pick it up and return it. To cut a long story short, in 48 hours I left about 15 messages on their customer service desk, asking for someone to look for the device and call me back.
I then discovered that my phone was fraudulently used which means one of two things: it was stolen by their employee, or they cleaned the car so badly that they rented it to someone else who took it. Customer service won’t call me back, the branch manager won’t call back, Hertz customer service tells me they can’t do anything, “call the branch manager”. Needless to say I am now going to rent from someone who “tries harder”.
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