Stick Bills™

I had to fly out to California because my brother was in the hospital and was dying. I was flying in from Rhode Island and when I arrived I advised the representative that I was in a hurry. I didn’t want the additional insurance or any additional products. I just needed to be on my way. He went through the usual sign here and here and here. Several days later, after my brother had passed, I returned the car and was heading home.

Needless to say I was miserable and I wasn’t looking forward to the 10 hour trip back home. And it wasn’t made any better when I returned the car to find out that I had gotten signed up for all sorts of additional things when I checked the car out. They wanted me to pay for the additional insurance, gas to fill the tank (even though I had stopped at a gas station and already filled the tank).

The representative, Julie, simply said that in the future I should try reading what I was signing more carefully. I told her about my brother that I didn’t want to fight with her and that I would take the issue up with the Corporate Offices later. To that she simply said, “Give me the receipt.” There was no condolences, no explanation as to why she wanted the receipt, just her demand. When I said no, that I needed to be on my way to catch my flight she grabbed the receipt out of my hand and said “Next time someone is trying to help you maybe you should try being appreciative.” Then she wouldn’t give me the receipt back and said that I couldn’t have it until I listened to what she had to say, which was more lecturing on how she was the one being respectful and helpful and that I didn’t deserve it because she thought I was being rude.

I didn’t yell at her, I didn’t call her names, I didn’t argue even though I wanted to do all of the above. She also felt that there was no need to address the issue with corporate because she had fixed the problem by refunding the money, as if it was a huge favor to give the money that I did not agree to spend back to me. I’ll never use Enterprise again.

In: Car Rental Posted By: Lilybean [ ]