Stick Bills™

Has this happened to anyone else? I’m seriously considering looking at filing a class action. I rented a car from Avis through Hotwire, and when I went to the counter, the agent kept trying to “up sell” me on everything but I said no. When she was going through the options, she either showed me on the form how much the insurance would be and I said no that’s ok, and then she gave me the form to initial.

I asked her why it said $105 instead of the $52 that I paid through Hotwire and she said they didn’t know how much I paid through Hotwire but that was the Avis charge in their system and that I would only have to pay what I paid Hotwire. Well, when I went back a few days later to return the car, I saw they’d charged me this same $105. I couldn’t figure out why, and so I disputed the charge.

They took off a $15 charge for going over the time – the manager said even though I brought it back at the contract time, I picked it up an hour early so they should have adjusted my return time, so he waived that fee. But I was talking about the whole thing, not $15. The manager shows me where I had allegedly agreed to insurance at a cost of more than I paid for the car – $90. (I realized that this $90 plus the $15 equals the $105 initial payment I saw, which makes the initial $15 “late” charge also suspect, unless they knew somehow I’d bring it back “late.”)

I explained that the agent either circled that herself when she was showing me the options or circled it after I signed because I have never in my life purchased insurance for a car rental since I have my own. We had just gotten a rental car the other day and also declined the insurance. I did notice that Enterprise (the rental company we got a car from a few days prior) also tried to up sell us on options and even asked what my deductible is, like he was trying to scare me into buying the insurance. I’m thinking this must happen a lot.

In: Car Rental Posted By: Hoyalawya [ ]