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Vista Ridge Car Wash Complaints and Reviews

Avoid This Place, The Service Is Brutal

Feb

16

2010

Went to this car wash today and was washing my Ford F-150. When I finished I drove out and realized I wanted to rinse out my truck box so I turned around and went back in. Put in another 2- 3 bucks and was rinsing out the box (it was not all that dirty, just small bits of drywall pieces (gravel size) and small slivers of wood and paint chips. I was about half way done when the woman who runs the place came in and without introducing herself started screaming and swearing at me and yelling that she was going to report me and what was I doing – I am sure you get the idea.

I stopped spraying ang told her to calm down, I was going to sweep up the small mess and none of it was going into the septic system as she claimed. She just swore some more and left. I finished cleaning my truck, cleaned up very well (1/2 a shovel scoop)and went to her kiosk to try to talk to her. She would not answer the door. I waited about 1/2 hour before I decided to finally leave.

A few minutes later I returned and she was outside and I spoke with her and suggested that she should not deal with a customer as she did and that I wouldn’t be back (I didn’t really mean this because I go there a lot and I figured anyone can have a bad day. She told me so what and turned her back on me and left. If this is not bad enough for public relations, I actually went back that afternoon with my wife’s car. I went into a vacant stall, made change at the change machine and when I went to deposit my money the coin operated machine went dead. Then both overhead doors opened. I realized upon seeing the camera on the ceiling that she recognized me and shut down the stall.

I decided to give the camera the one finger salute and got in my car to drive to the adjoining bay that was empty and had the coin operated machine on (you could see from inside the adjoin stall that I was in). As I pulled up, the green light indicating vacancy turned off and the door would not open. She also shut this down. I have seen on this website, complaints about this place and this woman in particular, I also noticed that she tried to defend herself. Based on my experience, this is the worst treatment I have ever received as a regular paying customer from anyone, anywhere. In my opinion, avoid this place, the service is brutal. I also took pictures so if she comes on I can prove what I have said. Buyer Beware.

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In: Car Service Centers Posted By: Kard [ Grey Star Level]
Suggestion #1

Hi my name is Gaudie i have been a customer in one of your facility located at Gambris..

Recently i have not been happy with the service…i had oil change ones before..and i was happy about it so i went back to do the service again but this time was a nightmare..they broke my oil pan screw when they were trying to open the tank to change the oil and i had oil leaking to the point where i couldn’t drive my car anymore and had it tow…And my biggest problem is that..when they did it the first time everything was fine i had NO problem..but when i went for the second time for oil change 3000 miles later is when things happened..

i am not happy at all..and they told me it is not their fault they broke it..if i want them to fix it they will but I HAVE TO PAY and i think this is not fair…I thought i was in a right place as far as servicing my car but turns out i was wrong you guys treated me like crap and took my money ..Now i have to take my Car back to BMW so they can put a new oil pan.. i would have let you guys fix it but now i don’t trust you who knows what else your employees might break ..and it is going to cost me money for the problem that your employee coursed..i will never Go Back again..i feel like i have been treated Very wrong..And i have prove for both oil change receipt..the first one where they did it with no problem and the second one were they had problem and Broke my oil pan screw..

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Answers Suggested By: Gaudie [ Grey Star Level]

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Avoid This Place, The Service Is Brutal

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