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Troy's Ornamental Iron Craft, California

Delivered Wrong Product, Rude And Offensive

Feb

15

2010

Ordered an Iron Gate and was informed it would take 4-6 weeks. Contacted them at 6 week mark and informed it would be another5-6 days. Attempted to deliver gate on a Friday, 6 days later, and the gate was not wide enough. Made a piece to close gap between gate and the fence which we told them we did not want we wanted the right size gate.

Owner came and re-measured and several days later after constant calling returned with a different gate (the right size this time) and told us it was the same gate. We liked the gate and told him we liked it but also informed him it wasn’t the gate they previously tried to deliver. At that time he became irate and nearly assaulted my wife leaving with the gate and said he would return our $300.

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In: Windows and Door Installation Posted By: Laguna Niguel [ Grey Star Level]

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Delivered Wrong Product, Rude And Offensive

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