We found National Home Warranty Group Inc very unprofessional. The main concern of the company to deny the claim and close the file. As long they find an excuse they refuse communication with the clients. They refused and neglected to provide to us any documentation evidence they obligated by regulations. They miss-lead the parties involved by cheating the customer.
Bobby Colburn proved in email to have dislike against the customer and we feel assaulted by his comments. The condo quality is very poor and looks like it never been inspected by National . The Brand new condo we purchased was left in unacceptable condition. All warranty problems Bobby called design issues, like a hall in the base of the kitchen cabinet was called design issue. We found them dishonest in dealing with the customer. Every time we found they lied.
Whatever warranty issue you have to fight with them and it takes at least 6 month. They should provide service during 30 days as per regulations. Bobby is a cover up for poor quality and materials from Concord Pacific Group inc. Bobby stated in his letter to the builder “Do whatever you can and we will close the file”. What about customer satisfaction? We never been asked if we are satisfied. We fill very stressed out dealing with National Home Warranty Group Inc.
They never cared about our suffering during two year period. Shame on you. You deserve BBB rating you have failed. You are a failure to the company Bobby.
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FULLY AGREE with National Home Warranty being a totally useless procedure. We were told to deal with the builder for the first year of possesion, which we did. Now it has been over a year, and after SEVERAL attempt to contact the builder to do some small repairs, we got fed up and contacted NHW. Because we did not file the complaint in the first year, even though we were told to deal with the builder during the first year, that our file is closed and there is nothing that they will do about it.
If I am a builder, all I have to do is keep putting you off for the first year, and after that you are on your own. National Home Warranty is a scam that is more worried about closing your file as fast as they can, than actually doing their job and providing a warranty that the builder will do what they are paid to do.
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