Stick Bills™

Recently I was shopping for auto insurance with the help of my Agent. He stated they could save me from my $250.00 a month payment to $162.74 a month. I was elated to save almost a hundred a month (Times are tuff). I told him let’s do it. I made a down payment of $237.00 on June 3rd 2009 and started my new policy. In July I made a payment, in August when my 2nd payment was due I was out of town helping my dying sister.

When I got home, I called to make a payment but they said I would have to call my agent and do a re-instate since I was one day past due. I called my agent and did the re-instate and made my payment. I wanted to set up on auto pay but when I called they said you will have to go thru your agent to do this.

I called my agent and they were out of the office so I left a message to set on auto pay. When September rolled around I noticed that my payment had not been taken from my account. I called 3 days after the due date again and asked why the payment had not been taken. They said that this was never set up and that I would have to call my agent.

I called and they said that now I could not re-instate the policy because they only allow one late pay per policy written. Agent called and they said there was nothing they could do. I was furious. I still needed car insurance so I had to make another down payment and go with another carrier. So all in all I did not save any money. I had paid $562.48 for 107 days worth of coverage and made a new down payment of $215.00. So total I paid $777.48 in less than 107 days.

Then I received a new statement saying that I still owe them a balance of $91.22 on top of what I paid. I called and made a payment of $20.00 thru the automated system then spoke to cuts service to let them know that I would be paying this out so my account would not to go to collections. They stated today that it will go to collections anyway if not paid by 11/01/09. I again tried to let them know that my husband and I are on a fixed income (I unemployed, husband retired) and having to pay this entire extra due to them not re-instating my policy and because of incompetence that was out of my control.

They have no customer service they take you money and go onto the next sucker. Since my lovely customer service experience that I received today, I will now pay $5.00 a month on the balance of $71.22. Should be paid off in Dec 2010 by my calculations and to think that I could have paid this off in Nov 2009.

In: Auto Insurance / Loans Posted By: Keng [ ]