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Find a Complaint:
USAA Insurance Company Complaints and Reviews
Worst Service And Never Answer Their PhonesFeb
14
2010
If you are looking for good customer service and fast claim service, do not call USAA. They never answer their phones and won’t call you back and it takes 3 days for them to answer their emails. Our truck was hit over 6 weeks ago and we still don’t have the money. They offered us $2500 dollars below blue book value and refuse to even talk to us.
They have now posted the dollar amount that they are paying us and it is $200 dollars short from the amount they said we would get. Unless you enjoy being screwed over, look for a different company.
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