Stick Bills™

This complaint has been going on for 3 months. It start when i filled for insurance claim of hail damage. State farm tired to total car but I didn’t want to do that so i took salvage price. In steady i got the check with other insurance company they make it out to you then you make repairs on what you want to do. I called because the check was not only made out to me and chase.

Chase back on 42nd St Odessa, TX the branch manager came out and spoke with me told me that I would have to have the car completed and the check would be made out to the company that fixed . But she wanted to make sure that was right and call the chase finance company at the 1800 got a rep that info us to send the check by fed ex to a post bos in Fort Worth, TX and that they would sign it and send it back the branch manager was as shock as I was.

But I sent it off to make matters worse it was a nightmare they lost the check and i had to send another one back fed to physical address in Fort Worth, TX in two days I called to see if they had check and they couldn’t find it for several days.

I ran into some problems got laid off just 10 days later on my payment and they would call 20 times a day but no one knew were the insurance check went. It was found I was info that the account had to be current before they would send check to the auto repair shop. That was fine in understand that but then when it was current I had all’s auto repair to call chase to find what all they need so he could get the check and get paid because I had caught the account. they info him that they didn’t have a account under are insurance check.

I finally had to call after the body shop having my car of a week and a half. Finally I spoke with manager think they would get the fax they we had sent to them several times. The manager Paul never called. I finally got it settled but I had to threaten to get a lawyer involved.

To some things up if you avoid dealing with Chase Bank are getting any car are house I would stop and think about in my issues with them managers sup and 200 customer service know one could help you couldn’t get anyone to call you back very rude I don’t know how they still have customer. They can be the last company on earth I will never get anything finance through chase again.

In: Auto Insurance / Loans Posted By: Stephanie Boswell [ ]