Stick Bills™

This place is awful! This week I sent my 18yr old to have his first car inspected. This was my sons first time to deal with any type of car repair, and I am trying to teach him responsibility in proper car maintenance. I thought a simple inspection would be a great place to start. Well, since he is still a senior in high school he does not have access to his cell phone while in class.

Kramer decided to leave him 3 messages, the last of which was made by a manager who is extremely rude! Demanding that he call them back because the car failed the inspection. They told him he needed a new air filter, had a nail in his tire, and needed a new front tire. Of course, all this they could fix for several hundred dollars. Well, we live in an area where emissions are not tested, so why check the air filter? And I recently used this location to fix a nail in my tire and they charged me $15. Very reasonable I thought! Since he may indeed need a new tire, we are lucky that it is a small car and only uses a 14″ tire. The most expensive new one I have found so far is $65. So, $65 for the tire, $15 for the tire patch, $16 for state inspection and lets be generous and say $25 for the air filter. All told, $121. So how do you get several hundred out of this? According to their web site, tire installation is around $15 and they are not allowed to charge labor for a state inspection. This place is into total price gouging!

Anyway, my son left school immediately after he was released and when he showed up at Kramer he got scolded by the manager for not calling them back. The manager did not even let him attempt to explain why he couldn’t call! We decided to bring the car home as this is another opportunity for me to teach him how to change the air filter and the two tires. When he went to get into the car, the driver’s side door handle was broke. Neither the counter help nor manager would do anything other than say, well it is cheaply made!

What a crock! We dropped off a car in need of a state inspection. Now, because of the door issue, my son has to get into the passenger side and crawl over to the driver’s side. A new door handles for his model car ranges from $75 to $130, depending on where exactly it broke. I cannot urge you strongly enough to avoid this place. They are extremely overpriced and do not have one ounce of decent customer service.

In: Car Service Centers Posted By: Tedp [ ]