Chase System Gave Me An Error

Chase Bank Complaints and Reviews

Feb

13

2010

On the 20th of Nov I attempted to make a payment on my car loan, so it would not be late. I usually do this through my own credit union. For some reason Chase system gave me an error and could not complete the transaction. So I went to a Chase branch on the 21st and paid the car payment.

It was posted to my account that day and withdrawn on the following Monday. Today I checked my account and Chase had issued a preauthorized check with their check number not mine and withdrew another payment plus charged me $10.00 for the processing. This is my rent money. When I tried speaking with someone and pleaded my case I was told there was nothing they could do.

That I have to prove the money came out of my account to them when it is right there on the screen of both my and their computer. I have to submit in writing and submit to a review board for them to determine if I get my money that they took without my authorization. This is fraud. If I use some one credit card without their knowledge, it’s fraud and this is not fraud.

They put the routing number from my check on their check. The number they put on the check is incorrect because on the preauthorization that number was for Farmers insurance check. I am going to take my car loan to another financial institution as soon as I can. This is a wrong I’m going to have my bank file a fraud charge against them.