I’ve had my car back into this location 4 times to repair my car. They’ve taken $2500 from me and have yet to fix my car. They replaced many parts that I am certain didn’t need replacing. They’ve broken my engine and replaced it twice. They’ve taken a month and a half (so far) to make these so called repairs and have yet to get the job done right. Today I took my car back because, despite my replaced engine, the check engine light comes on, the car dies if it is running in park and they actually gave me the car back without any antifreeze. Customer Service is an absolute joke.
Even management is completely unsympathetic. They never call you back I’ve had to call daily to check on the status of my car only to continue to receive more bad news. I cannot believe that they are allowed to perform any services at all. They should stick to selling parts. Unless you need tires and may be an oil change, stay as far away as possible from this Pep Boys.
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