Stick Bills™

What a horrible experience! Try any other tire company before even thinking of using Town Fair. It’s obvious that management has never even talked about acceptable customer service with the employees. I heard several nasty conversations with other customers (while I wayed for 3 hours when I had been told it would be quick) and then we all got to hear the employees openly bad mouth the customers that had just left. The list of what I experienced is as follows:

- badly scratched one of my rims and insisted that I gave it to them like that.

- asked me to carry my tires back and forth to my car in the parking lot.

- Repeatedly gave me the hard sell on getting an alignment done on my 4 month old car (it’s so obvious how they are commissioned)

- The customer lounge is a bunch of plastic chairs surrounded by the tire inventory to make a room.

I swear this happened, they took my credit card info by taking one of those really old credit card slips, that no one has used in years, and rubbing a pen over the slip while holding my card under it.

In: Car Service Centers Posted By: Werner Kearney [ ]