Stick Bills™

My 18 year old son took his 2007 Hyundai Tiburon over for service. One tire had a slow leak and his tires needed to be balanced. He had just recently painted his rims white. He was advised at the time of service the Rims may get marked up, from the Balancing Machine due to being spray painted.

He understood this and Okayed the service. When he got the car home the paint was off 3 of the Rims, they were not just marked up. Even the spot that you put the weights, took the paint off the rims. The rims had to be repainted.

I called and spoke to the service Manager Steve, he was less than sympathetic. He explained, how he advised my son about them getting marked up. He even said that since they were only spray painted, they would look like crap in 6 months anyway.

I am not as upset about the marks as I am about the lack of caring. It was as though, they are going to get marked up so who give a crap. Do Not Even Try to Be Careful and they did not find the slow leak. In the last 5 years I have purchased Two 2004 Sonata’s, one 2005 Accent, one 2009 Accent and 2007 Tiburon from Lester Glenn Auto Group. With the fact that Steve blamed my Son for the Damage to his Rims I told him I will not be returning to Lester Glenn.

Auto Group for my new car in 2010. He told me that is not a nice thing to say to me. This is who you have running your service department. We all work hard for our money, including my son who is a full time student, works and yet had to pay $53.45 for aggravation and not even getting his car fixed.

In: Car Dealers Posted By: Marie Pillar [ ]