Stick Bills™

I went in to the Mr.Tire Center in Columbia MD to get two front tires on my wife’s CRV. We’re trading the car in the spring so I didn’t want to spend a lot. The salesperson found tires that fit my needs in both price and quality. At no time did we discuss or did he even mention any other service. Yes, I did sign the paper he gave me to sign, no I didn’t read it. He said ok, sign here at the X, and I did.

When I returned to pick up my car I had been charged for a front-end alignment, $89.99. I didn’t really need the alignment. The car doesn’t pull and there was no uneven tire wear on the old tires. I complained to the manager and he didn’t seem to care. I agreed to pay and gave him my credit card, telling him in no uncertain terms that I would never shop at Mr. Tire and ain and I would make sure I spread the word about their way of doing business. Finally, when the discussion got a little loud and other customers started to notice he agreed to take the $89.00 charge off of my bill. Fine, fair enough, finally professionally handled.

When I got home and had a close look at my bill I found that in addition to the so called “on the rim and out the door” price I was charged an road hazard coveragecharge of $10.26 per tire. Again, this was never mentioned by the salesperson. It just turned up on my bill. If I wasn’t trading the car in March I might have purchased this insurance. But I was never asked, never given the option.

I think these deceptive practices were intentional. I am so done with Mr. Tire. I e-mailed the corporate office but I doubt I’ll hear from them. I remember the old adage, a satisfied customer may tell one person, but a dissatisfied customer will tell five. Every time I hear the Mr. Tire commercial saying ‘on the rim and out the door’ it will remind me to keep telling my Mr.Tire experience.

In: Car Service Centers Posted By: Philip Ayres [ ]