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Pep Boys Automotive Complaints and Reviews
Scam And Worst Experience After ChristmasFeb
10
2010
My car overheated the day after Christmas on the way to Abilene, TX from Houston, Texas. I was in the middle of nowhere (Comanche, TX). It was my water pump I was certain and I turned the car off as soon as it overheated and had it towed to Abilene. (75 miles – $260). I took it to Pep Boys. They called me back within a half hour after they had the car to tell me that the head was cracked and that it was going to be $3000 to fix it. I did not have $3000 to fix it and I needed to go back to home the next day. So I rented a U-Haul and towed my car 400 miles home ($400 to rent U-haul and tow dolly and $120 gas).
I took it to my regular mechanic and low and behold, it was the water pump. I even paid the extra money to have the head and the block checked for a crack and there was not one. My regular mechanic also mentioned that there is not a diagnostic to check for a cracked head that can be done that quickly. (Oh
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