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Pep Boys Automotive Complaints and Reviews

Scam And Worst Experience After Christmas

Feb

10

2010

My car overheated the day after Christmas on the way to Abilene, TX from Houston, Texas. I was in the middle of nowhere (Comanche, TX). It was my water pump I was certain and I turned the car off as soon as it overheated and had it towed to Abilene. (75 miles – $260). I took it to Pep Boys. They called me back within a half hour after they had the car to tell me that the head was cracked and that it was going to be $3000 to fix it. I did not have $3000 to fix it and I needed to go back to home the next day. So I rented a U-Haul and towed my car 400 miles home ($400 to rent U-haul and tow dolly and $120 gas).

I took it to my regular mechanic and low and behold, it was the water pump. I even paid the extra money to have the head and the block checked for a crack and there was not one. My regular mechanic also mentioned that there is not a diagnostic to check for a cracked head that can be done that quickly. (Oh

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In: Car Service Centers Posted By: Tiffanidriver [ Grey Star Level]

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Scam And Worst Experience After Christmas

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