Inquired about 2 pre owned Nissan Titans through their website. A salesman responded and said the trucks were available (this was on Saturday). I took off work to go in on Monday. I checked the website on Monday morning, before I drove the 50 miles to the dealership, and the trucks were still listed on the website. Ok so I get there, the salesperson I spoke to initially was not there so I had to speak to someone else.
As soon as I get there I don’t see either of the trucks. They do some checking and tell me the trucks were sold on Saturday. I got really pissed and told them about the trucks still being on the website that morning and that I drove an hour to get there. They give me the run around and say they may have some similar trucks. After waiting for about 20 minutes they pull out a truck that it not even close to what the other were but said they would sell it for the same price. It was a different color, had 15K more miles, was the top of the line model and was 4×4.
So I drive it and the suspension speaks ever time it went over a bump and one of the back doors would not open. So I tell them to see what kind of deal the can make on it. The come back with a price that is $8,000 more than what the other trucks were listed as and offered me $4,000 less than what the original salesman told me they could give me.
I blew up and got extremely pissed. The salesman said the prices listed on their website did not include a $2,000 reconditioning fee and a $1,000 nissan certification fee. I told them I have never heard of anything like that before (I have bought around 10 cars/trucks in my life). Plus that has to fall under some sort of false advertisement or something. That would immediately add on $3,000 to any car/truck listed on their website.
I was furious. My wife had to settle me down. Then the salesman disappeared and a sales manager came out being all nice and giving me the runaround saying they had a truck that just came in on Saturday and it was in service having new tires put on it. So we sat there for 30 minutes waiting for them to bring it out. When they finally did. The truck looked like someone had driven it through the forest.
It was covered in scratches and the inside looked like a family had been living in it. I didn’t even drive it. I told them they would have to repaint the whole truck for me to buy. I told them to just give me the keys to my car and then I left. That was the most ridiculous experience I have ever had at a Dealership. It was a complete waste of 2 hours of my life. I would not go back if they called me and told me they would give me a truck.
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Source : www.complaintsboard.com