Stick Bills™

The service person added service without noticing me and tried to over-bill me(a regular customer there. Not any more) at first, he told recommended 1) brake replacement 2) 3-tire replacement and 3) alignment. And he told me my car maintenance is good (I do regular maintenance there many times). I only chose 1). And he gives me 10% discount (I usually have it since of a regular customer).

When it was done, here is oil exchange (around $20) and tire rotation (around $45). I told him I am not happy with that. And he mentioned that my car maintenance are good explicitly. And I can have that at regular maintenance anyhow. Then he showed me the paper I signed. Well I indeed signed it, BUT without his noticing me. After dispute, he took oil exchange off and then removes the discount.

The bill went up from $310 to $317 (around instead). I felt double cheated. A service person added service (I do not need) without notice. And now he removed one portion of bill and the bill goes up. I fully disappointed with this. This is typically over charge and cheat on customer (and a regular customer). This is double cheat.

I got really angry and asked the key (their said need to pay the bill first. Otherwise no key). I said I will call taxi and go home. After minutes of dispute, they left the 10% discount there. I pay the bill (with tire rotation about $45) and went home. The service person’s name is Peter.I fully do not recommend any service at Arlington Toyota. They are not honest persons.

In: Car Service Centers Posted By: HanF [ ]