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Acura of Libertyvile Complaints and Reviews

Bad Customer Service for Used Car

Feb

8

2010

I purchased a used Acura December 12, 2009. On December 27, 2009 the check engine light came on. I took it right back to this dealership at 8AM waited until 11am for them tell me it was a coil and injector problem at 2:00 pm I was told car was still not fixed and they basically told me they would not be able to repair today and left me with no ride back home I waited for my boyfriend to pick me up at 5:00pm.

I stated to the owner Glenn B. that I was very unhappy about the whole situation he replied by calling the police on me and having me escorted off the dealership refusing to fix my car any further. I purchased this vehicle because I used to believe in Acura would stand behind their product I needed a reliable and dependable car since I drive a family member daily to and from chemotherapy beside kids to school. I have nothing and no way to get around and help my family what a cold dealership.

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In: Car Dealers Posted By: De Simone [ Grey Star Level]

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