I was given a Shell Gift card in the amount of $50.00. I went to purchase gas at the Shell location indicated above at 6:18 AM on Tuesday 6/17/08. The advertised price for regular unleaded was $4.129 for cash or Shell Card. When I submitted my gift card at the pump and began to pump my fuel, the pump indicated a price of $4:179 per gallon. When I completed my transaction I went in to speak with the proprietor of the station. I told him I was not charged properly.
I advised him I used a pre-paid Shell Gift Card. He advised even though the sign advertised Shell Card it does not apply to Gift Cards. I advised him that is not what the sign indicates. He agreed, but said the system does not recognize gift cards and they may of been bought with credit. All the help he provided was to advise to call the helpline number on back of the gift card. I dialed the number and as expected there was nothing they could do as the false advertising fell on the proprietor of the station.
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